Refund Policy

Thank you for shopping at NextGenPet.com

If you are not entirely satisfied with your purchase, we’re here to help.


 

Returns

You have 30 calendar days to return an item from the date you received it.  To be eligible for a return, your item must be unused and in the same condition that you received it.  Your items must be in the original packaging.  Your item needs to be returned with a copy of the receipt or proof of purchase.

 

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item.  We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card.  You will receive the credit within a certain number of days, depending on your card issuer’s policy.

 

Shipping

You will be responsible for paying for your own shipping costs for returning your item.  Shipping costs are non-refundable.